What's included in the Panola College Telehealth Plan
Click on the products below to learn more.
How to use the Panola College Telehealth Plan
If you have any questions about how to use your plan, call our Member Services Department toll-free at (855) 335-2255 any time between 7 a.m. and 7 p.m. CT for prompt and friendly assistance.
Go online to dialcare.com to create your account,
Fill out your medical history and describe your symptoms online or over the phone with a trained DialCare representative.
Request a video or telephonic consultation with a DialCare provider.
A DialCare provider will accept and perform the requested consultation.
Frequently Asked Questions
Here are the answers to some of our most frequently asked questions.
Do I talk to real doctors?
Yes. Telemedicine members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, you will be connected with a doctor licensed in your state.
What are some of the common conditions telemedicine treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Can telemedicine handle my emergency situations?
Telemedicine is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I use telemedicine when I travel away from home?
Yes, you can use telemedicine from anywhere you have a phone.*
*DialCare Telemedicine is available anywhere in the U.S.
How can I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (855) 335-2255. We will be happy to send additional cards to you.
How will my purchase appear on my credit card statement?
Your statement will have a charge from "Careington International" for the purchase amount of your plan.
What if I have a complaint?
If you would like to file a complaint regarding your plan membership, you must submit your complaint in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.